Delivery Lead Times
To meet your delivery requirements in the best way possible, we use a variety of professional carriers who deliver anywhere within Australia. Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:
- SA between 3 and 10 business days.
- NSW, VIC, QLD, WA, NT and ACT metro areas between 7 and 14 Business days.
- Non-metro areas (including Hobart and Cains) between 12 and 18 business days.
For special requirements, please contact our customer service team on 08 8332 4044.
Tracking Your Order
Our policy is to keep you informed. When your order is despatched, we will contact you by email and/or SMS with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.
Delivery Policy
Deliveries for non-bulky and non-fragile goods are to your front door only. For bulky or fragile goods we believe your purchase deserves a special degree of handling and care. To ensure this we use professional furniture removalists who call to confirm a time for delivery and take extra care throughout the entire process. Your item/s will be hand unloaded and carefully placed in your home or office by two professionals. This service does not include unpacking or rubbish removal.
Collecting Your Order
Any order can be collected from our Adelaide warehouse and, of course, at no charge. Collections need to be pre-arranged, at least 24 hours in advance. Our warehouse is located at the Transforma showroom: 21 Kensington Road, Norwood, SA.
Please contact our customer service team on 08 8332 4044 to organise your collection.
Delivery Charges
All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 or 3 man crew for safety reasons and to ensure you receive the best service possible) and the delivery address. We pay a premium to our professional furniture removalists to ensure the best service possible.
Insurance
All shipping costs are inclusive of insurance. If you notice any damage to your purchased product. Please do not accept delivery, and instruct the carrier to return the goods.
Signature on Delivery
All our shipments contain valuable goods, because of this our carriers are contracted to produce a Proof of Delivery.
If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online. We are unable to accept any responsibility for your order once delivered if you select this option.
If you Will Not Be Home to Accept Delivery
If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online. Should you choose this option, please note that we take no responsibility for orders left unattended.
Warranty
Your warranty and/or guarantees will vary depending on the product and brand selected. Please consult your sales order for specifics on your purchase. Please note that your warranty / guarantee does not include the cost of freight if your purchase needs warranty repairs performed. Freight will be quoted separately to you.
Assembly
Unless otherwise stated, your purchase will not come pre-assembled. All products include step by step instructions on how to assemble. Please call our customer service line on 08 8332 4044 if you require information regarding specific item assembly.
We do offer a premium assembly service for Adelaide metro areas. A Transforma installer will go to your home or office, unpack and assemble your goods, and remove any rubbish. Please contact our customer service team on 08 8332 4044 or at info@transforma.com.au for a quote.
Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.
Payment Methods
We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express and Bankcard only), direct deposit into our bank account, money order, personal or business cheque. All cheque payments require 5 days to clear prior to shipment. All payments are in AUD.
Please note goods will not be dispatched until full payment has been received by Transforma.
Please contact Transforma on 08 8332 4044 for direct deposit details.
Pricing and Product Availability
We exercise great caution in trying to avoid errors in pricing and product information. If such mistakes occur, we reserve the right to correct them. We apologise in advance for any inconvenience this may cause.
Returns
Unless faulty, products are not able to be returned to Transforma.
Customer Service Policy
Transforma is committed to providing exceptional customer service and quality products. We endeavour to make sure all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.
Transforma reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Transforma may do this for example, but without limitation, where:
(a) Transforma's suppliers are unable to supply Goods that they have previously promised to supply;
(b) an event beyond Transforma's control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Transforma is unable to supply the Goods within a reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
Download Trade Application
